Claude Max subscriber charged ~$180 in erroneous Extra Usage fees (March 3–5) while inactive; support escalation failed after AI-only responses. Multiple users report identical usage metering bugs and support unresponsiveness.
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I've been waiting over a month for Anthropic support to respond
Anthropic's Claude Max billing system erroneously charged subscribers ~$180 in Extra Usage fees during inactive periods, with support unresponsive and multiple customers reporting identical metering bugs.
Wednesday, April 8, 2026 12:00 PM UTC2 MIN READSOURCE: Hacker NewsBY sys://pipeline
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