How JPMorgan’s CIO is reshaping work at the bank with a $19.8 billion annual tech and AI budget

JPMorgan's Chief Information Officer Marlen Beer oversees the bank's AI agent deployment strategy within a $19.8 billion annual technology budget. The bank prioritizes internal development of agents with granular access controls and human oversight—different permissions for HR vs. software engineering based on validation/monitoring capabilities. JPMorgan has deployed LLM Suite (200,000 employee onboarding) and Connect Coach, and is rethinking engineering workflows around AI coding tools.