CIOs ready for another role-change as AI becomes agent of chaos

Forrester predicts that uncontrolled proliferation of AI agents across enterprises will force CIOs to shift from technology operations to governance and control by 2030. The research warns that fragmented adoption without proper data foundations, clear decision rights, or process design will lead to systematic failures at scale. Enterprise vendors are capitalizing on this trend by pushing high-margin AI products despite earlier findings that most organizations struggle to connect AI value to financial outcomes.